Privacy and cookies

Privacy and Cookie Policy


Proluna is committed to protecting the online privacy of visitors to our website. Proluna will act in compliance with applicable data protection legislation. We reserve the right to change this policy at any time so please refer back to it on a regular basis. Any change will take effect immediately upon their posting on the website.




At various places on our website (ex: contact forms), we collect personal information, such as name, address, phone, email address and other information relevant to customer surveys and/or others.



When you use our website, we may also collect "non-personal information," that include technical information, such as your IP address, the type of browser you are using, the websites you visit immediately before and after our websites, and other anonymous data involving your use of our website. Non-personal information may also include information that you provide us through your use of our website.



We use your personal information to understand your needs and provide you with the services that you may request, to communicate with you, for internal record, to periodically send you market updates or other information you may find interesting. You will always know when we are collecting Personal Information, because we only gather this information when you voluntarily submit it to us through our online forms. If you do choose to give us personal information through our website, we will collect and retain that information.

We use the non-personal information we collect to analyse how our website is being used, and to improve it according to your interests.



We use "cookies" to enhance your visits to our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie in no way gives us access to your computer or any information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what websites, or pages your browser has accessed. You have the option to accept or decline the cookies we use in the cookies banner, or browser setting.



We do not buy or sell contact information. Our website may contain links to other websites, we have no control over the privacy practices or the content of any of those. Therefore we cannot be responsible for the protection of your data whilst visiting such sites. We may disclose your information with our business partners, technical suppliers and analytics and search engine providers that assist us in the improvement and optimization of our site. We may also disclose personal information when we are required to do so by law.

If you would like to access, review, correct, update or delete your Personal information that has been previously provided to us, you may contact us by email at We reserve the right to take steps to authenticate your identity before providing access to Personal Information. A small fee will be charged to release the information.



The security of your personal information is important to us. We maintain physical, electronic and procedural safeguards to secure your personal information. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

Our website uses cookies to improve your user experience. By using the website, you confirm that you accept the use of cookies in accordance with our privacy policy.   Learn More